Question 1

What happens if I don't get availability when I choose the dates?

Accepted Answer

If the dates are unavailable, try adjusting your check-in or check-out. We update availability in real time, so new openings can appear at any time.

Question 2

Does it mean that there is no villa available?

Accepted Answer

Unavailable dates mean the villa is fully booked for that period. You can search nearby dates or contact our team for alternatives.

Question 3

Is there a minimum stay required to book?

Accepted Answer

Minimum stay requirements vary by season. Shorter stays are often possible midweek or in low season.

Question 4

I try to make the reservation and it is not finalized with the error "invalid card".

Accepted Answer

Please double-check the card number, expiry date, and CVC. If the issue persists, try a different card or contact your bank for authorization.

Question 5

What happens to the payments made if my flight is cancelled at the last minute?

Accepted Answer

Cancellation terms apply to the reservation. If you need help, contact us as soon as possible and we will review your booking options.

Question 6

Are you travelling with children? Useful information

Accepted Answer

The villa is family friendly, with spacious interiors and outdoor areas. Let us know in advance if you need a crib or extra amenities.

Question 7

What services are included when booking a villa?

Accepted Answer

Your stay includes full access to the villa, linens, towels, WiFi, and standard housekeeping arrangements. Details are confirmed at booking.

Question 8

What services can I enjoy in Villa Monticello on demand?

Accepted Answer

Breakfast at your villa; personalized experiences in the region; room service; pillow menu; market with online shopping and delivery service; spa; gym; catering; chef in your villa; babysitter.

Question 9

Information about check in and check out

Accepted Answer

Check-in and check-out details are shared after confirmation. Let us know if you need early arrival or late departure and we will do our best.

Question 10

Reception hours

Accepted Answer

Reception hours are provided in your booking confirmation. Our team remains available for urgent needs outside standard hours.

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